Respond to reviews

Show the world you care

Write back to your customers to thank them, solve issues, and show the world that you care

Get a demo

Did you know?

Replying to reviews leads to better ratings.

According to a study published in the Harvard Business Review

Public response

Engage with your customers

Show that you listen to your customers and care about their experiences. Respond to your reviews to answer questions, resolve issues, give thanks, and build a better relationship with your customers.

AI-assisted review responses

Save time with smart replies

Craft thoughtful, brand-aligned replies to build trust at scale with AI-assisted review responses. Save resources while maintaining high-quality interactions:

  • Tailored suggestions
    Generate personalized responses quickly, considering review details like length and sentiment.

  • Control and customize
    Each AI-generated response is editable, so you approve and send them only when they meet your standards.

  • Smart learning
    The more you customize, the better the AI will understand and adapt to your brand’s unique voice.

Reply in real time

Easily manage all your reviews

Email notifications send you an alert when customers write a new review. Filtering options allow you to control the notification frequency so you can resolve issues in real time.

Smart integrations

Streamline customer engagement

Easily manage and respond to customer feedback from your Trustpilot business account or your own helpdesk software. Zendesk, Freshdesk, Slack, and Hootsuite integrations allow you to monitor and respond to your Trustpilot reviews.

See integrations

How it works

1. Get a new review

Your review can come from your review invitation or customers organically writing a review on your profile.

2. Receive a notification

Set notifications to come for all reviews, or for specific star ratings. You can get notifications in email or through an integration like Zendesk or Slack

3. Respond to the review

Show the world that you care about your customers experience by leaving a comment on the review.

Homebridge Financial streamlines customer engagement with Trustpilot’s Zendesk integration.

Read the case study

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Service Reviews

Join the conversation

Every two seconds, a new review is written on Trustpilot’s consumer-facing site. Collecting reviews on Trustpilot gives your current and future customers a place to learn about fellow shoppers’ experiences with your business.

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Review Invitations

Our robust selection of review invitation methods means you’ll never miss an opportunity for customer feedback. Start earning more verified reviews more quickly, so you can start celebrating the uptick in ROI.

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Trustpilot Widgets

Display Trustpilot reviews on your site with Trustpilot widgets. With a cut and paste of code, you can increase conversion and sales by sharing Trustpilot reviews on your site, email signatures, and newsletters.

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Start engaging with your customers today

Request a demo

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