Medallia is a global experience management platform designed to enable brands to use a single platform to uncover insights that can be used to improve their customer experiences, contact center experiences, employee experiences and other digital experiences.
Capture Trustpilot reviews at the right time and place with Medallia's multi-platform triggers. Add automatic review invitation triggers to your review strategy, providing your brand with the opportunity to capture more reviews. More reviews mean the richer the data Medallia has to analyze. Medallia's advanced analytic tools spot patterns and trends in your review data, helping you gain deeper understanding of your customers' sentiments.
To set up this integration, speak with your Customer Success Manager at Medallia
Medallia's built-in triggers can be used to perfectly time the Trustpilot service review invites you send out to your customers, helping you to engage them at precisely the right time to ensure you keep that powerful customer feedback coming in!
Seamlessly create and send email surveys you've built in Medallia that request feedback from your customers. When surveys are completed, you'll receive verified Trustpilot service reviews that count towards your business' TrustScore.
Use real-time customer insights to make your customer conversations more meaningful. With the help of Medallia’s powerful analytic tools you can identify trends and uncover key insights in your Trustpilot service reviews and other customer feedback. Transform these insights into actionable outcomes to continue delivering best-in-class customer experiences.