Intercom is a global AI customer service company that helps businesses provide incredible customer experiences online. Businesses use Intercom to scale high-quality support experiences and free their frontline support team from repetitive work, all while delivering excellent experiences to every customer.
NOTE: Users are able to access the integration for free for 60 days. After which, the integration is priced at $65/month per connected Trustpilot account, with the fee collected directly by The SaaSy People, third-party developer who built the integration.
Effortlessly manage your Trustpilot reviews without leaving Intercom. This integration seamlessly embeds Trustpilot’s functionality into your Intercom workspace, empowering your business to both automate Trustpilot review invites, as well as respond directly to any new reviews as they're received through the automation functionality offered by its native AI agent, Fin.
By centralizing customer communication and reputation management, this integration helps businesses save time, increase efficiency, and drive stronger customer relationships. Ensure that reviews are captured at the right moment, turn feedback into actionable insights, and transform unhappy customers into loyal advocates.
Create automated triggers within Intercom's customer management platform to ensure you're capturing new reviews from your customers. Invites can be triggered at any key moments of their customer journey, such as when an Intercom conversation closes or a CSAT rating is submitted.
Ensure your customers receive an end-to-end, engaged customer experience by responding to any new reviews they leave your brand on Trustpilot. New reviews can be assigned to your internal team members, empowering your brand to not only engage with and learn from reviews but also deliver best-in-class customer experiences to your customers.
Fin can auto-respond to your Trustpilot reviews and automatically issue review invitations - doing the follow-up work, freeing your team to focus on delivering best-in-class customer experiences.